Scott & White Health Plan

Sales and Service Offices

TTY 1-800-735-2988

E-mail: swhpques@swmail.sw.org

If you would like to contact us online, please fill out our Inquiry/Feedback Form.

VitalCare Health Coach
If you are a SWHP member and are ill or injured, you can contact a VitalCare Health Coach at 877-505-7947. Staffed with nurses 24 hours a day, every day of the year, they can give you information about how to take care of yourself at home or can help determine if an appointment, an urgent care visit or an emergency room visit is most appropriate for your symptoms.

Language Line
In an effort to improve communication with non-English speaking enrollees, SWHP uses the interpretive services of AT&T. When calling your SWHP representative with questions or concerns, you can be linked by phone with a highly trained interpreter if you speak little or no English. You simply let the SWHP Customer Service Coordinator know what your primary language is and the call is completed with the help of an AT&T interpreter. You do not have to call a special line for this service; simply let your Customer Service Coordinator know that you wish to utilize this service.

Rev. 12/2010