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Medical Plan Info Center



Customer Service High Call Volume

We are currently experiencing a high call volume and longer hold time to reach a customer service representative. We apologize for the inconvenience while we work to reduce the wait times and we encourage you to use the self-serve tools available through our member portal. If you still need to reach a representative, please use the Member Support feature found under the Insurance & Billing / Scott & White Health Plan menu option. For help signing up, logging in or navigating through the member portal, please refer to the access guide.

COVID-19 Vaccine Update

We care about the health and well-being of our members and are committed to keeping you informed. The COVID-19 vaccine will be covered at 100%. Click here for more information.

BSWH Web and Member Portal Tutorial

Watch a video tutorial about navigating and Member Portal to learn about the tools and resources available to help you manage your health plan benefits.



This site is a one-stop online headquarters for employees and dependents covered by Baylor Scott & White Health medical plans. To learn more about your medical coverage and other benefits, visit

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